Zero tolerance.
Properly enforced.

What happens when you report

• Your report goes straight to our moderation queue, and a person reviews it. During the beta we aim to review every report within 24 hours.
• You can also block the person straight away — you don't have to wait for us.
• Reports about someone who may be under 18, threats of violence, or child abuse material are dealt with first.
• If a report is upheld, we warn, suspend or ban the account depending on how serious it is.
• Where someone's safety is at risk, we contact the police.

Report categories

• Fake profile / catfishing
• Harassment or threats
• Hate speech (racism, fatphobia, transphobia, homophobia)
• Underage user
• Non-consensual content (unsolicited explicit photos)
• Other

Automated checks

Alongside reports from people, SYNC uses automated checks:

• Every uploaded photo is screened by automated image moderation (Amazon Rekognition) for nudity, violence and hate symbols.
• Chat is text-only during the beta — you can't send photos in messages.
• Nobody sees your exact location. Other people see a position snapped to a grid of roughly 550 metres, worked out on our servers.

Meeting someone for the first time

• Meet somewhere public, and get yourself there and home again.
• Tell a friend who you're meeting, where, and when you expect to be back.
• Keep the conversation on SYNC until you're comfortable — it's easier to report and block here.
• If someone pressures you, asks for money, or won't take no for an answer, leave, then block and report them.

Community zero-tolerance policy

The following are banned, not just against the rules:

• "No fats, no femmes, no Asians" — any exclusion phrased as a preference in profile bios
• Racial or ethnic slurs in any form
• Transphobia, deadnaming, or misgendering
• Fatphobia or body-shaming content
• Outing someone's status or identity without consent
• Unsolicited explicit photos
• Impersonation of real people

First violation: 7-day suspension. Second: permanent ban. No warnings for hate speech — ban is immediate.

Appeal process

If you believe your account was suspended in error, email support@syncdatingapp.com with your account email and the reason. We review all appeals within 5 business days.

Emergency resources

If you're in immediate danger, call 000 first. SYNC can't respond to emergencies in real time.

• Emergency (police, fire, ambulance): 000
• Police Assistance Line (non-urgent): 131 444
• QLife — LGBTIQ+ peer support: 1800 184 527 · qlife.org.au
• Rainbow Door (Switchboard Victoria) — LGBTIQA+ support, 10am–5pm every day: 1800 729 367 · rainbowdoor.org.au
• 1800RESPECT — sexual assault, domestic and family violence, 24/7: 1800 737 732
• Lifeline — crisis support, 24/7: 13 11 14
• Thorne Harbour Health — LGBTIQ+ health and counselling, Melbourne: (03) 9865 6700
• eSafety Commissioner — report online abuse or image-based abuse: esafety.gov.au/report